Return & Refund Policy

Return Window

You may return an item within 14 days of receiving your order.

Return Conditions

To be eligible for a return, your item must be:

• Unopened — the original seal/shrink wrap must be intact
• Unused — the product must not have been sprayed, tested, or otherwise used
• Returned in its original packaging, including box and any accessories

All returned items are inspected upon arrival. If an item is found to be opened and/or used, we will not be able to accept the return, process a refund, or exchange the item. In such cases, the item will not be sent back at the customer's request, and no further action will be taken on the return.

Change of Mind

We do not accept returns or offer refunds for change of mind. Please choose carefully before completing your purchase.

Return Shipping

The customer is responsible for the cost of return shipping. We recommend using a tracked shipping service, as we cannot be held responsible for items lost or damaged in transit back to us.

Refunds

Once your return has been received and passed inspection, your refund will be processed to your original requested payment method. Please allow 3–5 business days for the refund to reflect, depending on your bank or payment provider.

How to Start a Return

To initiate a return, please contact us on our contact us page or WhatsApp +44 7878 494354 with your order number and reason for return. Our team will guide you through the next steps.

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