Shipping Policy
Lumiere Perfumes Ltd
1. Order Processing
All orders are dispatched within 3 business days of being placed. During busy periods (such as sales or promotions), processing may take slightly longer, but we will always aim to get your order out as quickly as possible.
2. Delivery Times
Once dispatched, orders typically arrive within 3 to 5 business days, depending on your delivery location.
3. Worldwide Shipping
We ship worldwide. Delivery times may vary depending on your country and local customs processes, but we work with trusted couriers to ensure your order reaches you as quickly and safely as possible.
4. Our Courier Partners
To ensure fast and reliable delivery, we work with leading couriers, including:
- DPD
- UPS
- FedEx
- Other trusted regional courier partners, depending on destination
5. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email with tracking information so you can follow your parcel's journey to your door.
6. Shipping Costs
Shipping costs are calculated at checkout based on your delivery location and order details.
7. Delivery Delays
While we work with reliable courier partners, delivery times are estimates and not guaranteed. Delays may occur due to weather conditions, high demand periods, or other circumstances outside our control. We appreciate your patience in these situations.
8. Incorrect Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for delays or non-delivery caused by incorrect or incomplete address information provided by the customer.
9. Lost or Damaged Parcels
If your order arrives damaged or does not arrive within the expected delivery window, please contact us so we can investigate with the courier and assist you.
10. Contact Us
If you have any questions about our Shipping Policy, please contact us:
+44 7878 494354
[email protected]
Our Address
Lumiere Perfumes Ltd, 5 South Charlotte Street, Edinburgh, United Kingdom, EH2 4AN