Terms of Service

1. Introduction

Welcome to Lumiere Perfumes. These Terms of Service ("Terms") govern your use of our website and your purchase of products from us. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. Company Information

Lumiere Perfumes Ltd 5 South Charlotte Street Edinburgh, United Kingdom EH2 4AN

3. Eligibility

By using our website, you confirm that you are at least 18 years old, or are using the site under the supervision of a parent or guardian, and that you have the legal capacity to enter into a binding contract.

4. Products

We offer a range of fragrance products from over 500 premium brands. We make every effort to display product information, images, and pricing accurately. However:

• Colours and packaging may vary slightly from images shown due to screen display differences or supplier packaging updates.
• We reserve the right to limit quantities, discontinue products, or correct pricing/description errors at any time without prior notice.
• All products sold are genuine and authentic.

5. Pricing and Promotions

All prices are listed in GBP (£) and are inclusive of applicable taxes unless stated otherwise.

Promotional discounts (including our flat discount offers) apply only during the specified promotional period and cannot be combined with other offers unless explicitly stated.

We reserve the right to change prices at any time without prior notice. Prices at the time of order confirmation will apply to that order.

6. Orders and Payment

By placing an order, you are making an offer to purchase, which we may accept or decline.

We reserve the right to refuse or cancel any order for reasons including but not limited to product unavailability, pricing errors, or suspected fraudulent activity.

Payments are processed securely through third-party payment providers, including Stripe and PayPal. We do not store your payment card details.

You confirm that all payment and billing information you provide is accurate and complete.

7. Shipping and Delivery

Orders are delivered via our courier partners, including DPD.

Estimated delivery times are provided at checkout but are not guaranteed and may be affected by factors outside our control.

Risk of loss and title for products pass to you upon delivery to the shipping address provided.

It is your responsibility to ensure the delivery address provided is accurate and complete.

8. Returns and Refunds

Our return and refund process is governed by our separate Return & Refund Policy, which forms part of these Terms. In summary:

• Items may be returned within 14 days of receipt, provided they are unopened and unused.
• Change of mind returns are not accepted.
• Return shipping costs are the responsibility of the customer.
• Refunds are issued to the original requested payment method following inspection.

9. Intellectual Property

All content on this website, including text, graphics, logos, images, and design, is the property of Lumiere Perfumes Ltd or its licensors and is protected by copyright and trademark laws. You may not reproduce, distribute, or use any content from our website without our prior written consent.

10. Prohibited Use

You agree not to:

• Use our website for any unlawful purpose
• Attempt to gain unauthorized access to our systems or data
• Interfere with the proper functioning of the website
• Submit false or misleading information when placing an order
• Resell products purchased from us without our prior written consent

11. Limitation of Liability

To the fullest extent permitted by law, Lumiere Perfumes Ltd shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or business interruption. Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded under UK law.

12. Consumer Rights

Nothing in these Terms affects your statutory rights as a consumer under UK law, including rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.

13. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or privacy practices of those external sites.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are posted constitutes acceptance of the revised Terms.

15. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising from these Terms or your use of our website shall be subject to the exclusive jurisdiction of the UK courts.

16. Contact Us

If you have any questions about these Terms of Service, please contact us: